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Network Service Engineer
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M-KOPA
CLOSEDSenior Lead – Employee Experience
Kampala, Uganda
Closing: May 30, 2024
2 months remainingPublished: Apr 22, 2024 (7 days ago)
Job Requirements
Education:
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Job Summary
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Requirements
- Bachelor's degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines
- 5 - 7 years working experience
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
- Keen interest in emerging technologies Cloud, SD-WAN
- Good verbal and written communication skills required for interaction with business-users.
- Strong problem-solving skills required for technical issue resolution.
Responsibilities
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines
- 5 - 7 years working experience
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
- Keen interest in emerging technologies Cloud, SD-WAN
- Good verbal and written communication skills required for interaction with business-users.
- Strong problem-solving skills required for technical issue resolution.
Job Summary
The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products. Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre / LAN/WAN / Wireless, or Firewall / Load Balancing / Threat Protection.
Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.
Duties and Duties
- Maintain platform for network service usage; gathering monitoring statistics.
- Engage in routine preventative procedures and maintaining and monitoring network security i.e Firewall, switches.
- Proactively monitor and report infrastructure capacity including bandwidth, storage etc.
- Conduct service support analysis that will identify stretching objectives, drive improvements and deliver benefits in
- supporting customers whilst maintaining ipNX’s values.
- Maintain inventories of hardware, software and peripherals across the desktop estate; along with domain account information including rights, security and access groups.
- Implement controls to provide security for operating systems, software, and data.
- Maintain technical documentation and database information for the all networks and circuits.
- Manage maintenance and repair programs, making sure systems don't break down.
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